We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return is only accepted for damage product or different product 

Only Exchange Policy Available No Return

Conditions for Exchange:

1. Eligibility:
   - Items eligible for exchange must be in unused and original condition with all tags intact.
   - The exchange request must be initiated within 15 days of the delivery date.

2. Exchange Options:
   - Customers have two options for initiating an exchange:
     a. Courier Exchange: Customers can choose to send the item back to us using their preferred local courier service at their own expense.
     b. Pickup Service: Customers can opt for our pickup service, where we arrange a pickup from their address. This service incurs a fee of 300RS, which covers the cost of return shipping and processing.

3. Procedure:
   - To initiate an exchange, customers must contact our customer service team through our website or by email/phone.
   - Provide the order number, details of the item to be exchanged, and reason for exchange.
   - Our customer service team will guide customers on the next steps based on their chosen exchange method.

4. Condition of Returned Item:
   - The item must be returned in its original packaging, with all tags and labels intact.
   - Items that are damaged or not in their original condition may not be eligible for exchange.

5. Processing Time:
   - Once we receive the returned item, our team will inspect it to ensure it meets the exchange conditions.
   - Exchange processing typically takes 5-7 business days from the date of receiving the returned item.

6. Exchange Restrictions:
   - Certain items may not be eligible for exchange due to hygiene reasons or manufacturer restrictions. Please check the product description for exchange eligibility before making a purchase.

7. Refund Policy:
   - We do not offer cash refunds for exchanged items. Customers will receive store credit equivalent to the value of the returned item, minus any applicable fees.

8. Contact Us:
   - For any questions or assistance regarding our exchange policy, please contact our customer service team at +91 9876442322

This privacy statement describes how Nutstart.in collects, uses and discloses your personal information when you visit or make a purchase on the Site.

Collection of personal information.

When you visit the Website, we collect certain information about your device, your interaction with the Website and the information required to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”.

Check out the list below to learn more about the personal information we collect and why.

Device information

• Examples of personal information collected include web browser version, IP address, time zone, cookie information, which sites or products you display, search terms and how you interact with the site.
• The objective of the collection: to load the Site precisely for you and carry out analyses on the use of the Site to optimize our Sites.
• Collection Source: Collected automatically when you access our Website using cookies, log files, web beacons, tags or pixels. 

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information including email address, and phone number.
• Purpose of collection: to provide products or services to you, to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• The purpose of the collection: to provide customer support.
• Source of collection: collected from you.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications, we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising from:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary deny list of IP addresses associated with repeated failed transactions. This denies list persists for a small number of hours.
• Temporary deny list of credit cards associated with deny listed IP addresses. This denies list persists for a small number of days.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below:

NutStart, 6073-74, A wing Shree Kuberji Textile World, Opp Saroli Gate, Surat, Gujarat - 395010

team.nutstart@gmail.com